Shipping policy
Shipping & Delivery
Delivery Area
Opulenza ships orders within the United States through our official website, opu-lenza.us.
We currently do not offer international shipping. Orders can only be delivered to valid addresses within the United States.
Free Standard Shipping
We offer free standard shipping on eligible orders placed through our website.
There are no hidden shipping fees added after purchase. Any important shipping details related to your order will be shown at checkout before payment is completed.
Order Processing
After your order is placed, our team begins preparing it for shipment.
Processing Time: 1–3 business days, Monday to Friday.
During this time, we review your order details, prepare your package, and create the tracking information.
Orders are processed during business days only. Weekends and public holidays are not counted as processing days.
Estimated Delivery Time
Delivery Time: 4–7 business days, Monday to Friday.
Most orders arrive within the estimated delivery window, but delivery times may vary due to carrier delays, weather conditions, holidays, or high order volume.
Order Cut-Off Time
Order Cut-Off Time: 11:00 PM CST, Monday to Friday.
Orders placed after 11:00 PM CST may begin processing on the next business day.
Shipping to Multiple Addresses
Each order can only be shipped to one delivery address.
If you would like to send products to more than one address, please place a separate order for each location.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take up to 48 hours to update after the number has been issued.
If your tracking has not updated or your package has not arrived within the estimated delivery timeframe, please contact us at contact@opu-lenza.us with your full name and order number.
Returns and Exchanges
Opulenza accepts return requests within 60 days of delivery.
Returned items should be unused, in their original condition, and placed in the original packaging whenever possible.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue so our team can review your request and provide the next steps.
For complete return instructions, please review our Return Policy.
Customer Support
Our support team is here to help with shipping questions, order tracking, returns, exchanges, and general inquiries.
We aim to respond within 24–48 hours.
Contact Information
Address: 7815-7875 S Rainbow Blvd, Las Vegas, NV 89113, United States
Phone: +1 (970) 993-1781
Email: contact@opu-lenza.us
Website: opu-lenza.us