Orders are processed within 1–3 business days, Monday to Friday. During this time, we prepare your package and generate the tracking information.

Once your order has shipped, delivery usually takes 4–7 business days, Monday to Friday.

If your order has not arrived within 20 days, please contact us at contact@opu-lenza.us.

You can track your order using the tracking link included in your shipping confirmation email. You may also visit the “Track Order” section on our website and enter your order details to check the latest status.

We accept major credit and debit cards, including Visa, MasterCard, American Express, and other payment options available at checkout.

At this time, we only ship within the United States.

If you are having trouble loading our website, please try refreshing the page, clearing your browser cache, or using another browser or device. If the issue continues, contact us with details so we can help resolve it.

Please contact us and share details about the error message you are seeing. If possible, include a screenshot so our support team can review the issue faster.

If you entered an incorrect shipping address, please contact us immediately. If your order has not yet been processed or shipped, we may be able to update the address. Once the order has shipped, we cannot guarantee that changes can be made.

If your package is returned to sender because it was undeliverable, please contact us. We will review the situation and provide the next steps.

Additional shipping fees may apply if the package was returned due to an incorrect or incomplete address provided at checkout.

You may request a return within 90 days of delivery. Items must be unused, in their original condition, and returned in the original packaging.

To start a return, please email us at contact@opu-lenza.us with your order number and the reason for your return request.

For exchanges, please email us at contact@opu-lenza.us with your order number and the item you would like to exchange. Our team will guide you through the process.

If your item arrives damaged or defective, please contact us as soon as possible. Include your order number, a short explanation of the issue, and clear photos of the product and packaging.

After reviewing the case, we will offer a suitable solution, such as a replacement, refund, or another available option.

We sincerely apologize if you received an incorrect or defective item. Please email us at contact@opu-lenza.us with your order number and details of the issue. If the mistake is confirmed, we will help resolve it and provide the next steps.