Refund policy
Customer Satisfaction Guarantee
At Opulenza, your satisfaction matters to us. We want you to feel comfortable shopping with us and confident in the products you receive. If something is not right with your order, our support team will review the situation and work with you toward a fair solution.
Return Eligibility
You may request a return within 60 days from the delivery date.
Opulenza accepts returns for both defective and non-defective items. We also accept returns for products that are new or lightly used, as long as the item is returned in a reasonable condition.
To help us process your return smoothly, returned items should include the original packaging whenever possible, along with any parts, accessories, manuals, or documents that were included with the product.
How to Start a Return
Before sending any item back, please contact our team first.
You can email us at contact@opu-lenza.us or call us at +1 (970) 993-1781. Please include your order number, your full name, and a short explanation of your return request.
If your item arrived damaged, defective, or incorrect, please also include clear photos showing the issue. This helps our team review your request faster and provide the correct next steps.
Return Approval and Instructions
Once we receive your request, our team will review the details and send you return instructions if your return is approved.
Please do not send any item back before receiving approval and instructions from us. Returns sent without prior approval may take longer to process.
Sending Your Return
After your return has been approved, you may send the item back using a trackable shipping method. For larger or higher-value items, we recommend using an insured shipping service.
Approved returns may be completed by mail, through a drop-off location, or by another return method provided in our return instructions.
Refund Process
Once your returned item is received and inspected, we will process your refund within 7 business days.
Refunds are issued back to the original payment method used at checkout. After the refund has been processed, your bank or payment provider may need additional time to post the funds to your account.
Opulenza does not charge restocking fees.
Original Shipping Fees
When a return is approved, original shipping and handling fees may be included in the refund when required or when the return is caused by an error on our side.
This may include cases where the item arrived damaged, defective, or different from what you ordered.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email contact@opu-lenza.us with your order number, clear photos of the product, and a brief description of the issue.
After reviewing your case, our team may offer a replacement, refund, repair, or another suitable solution depending on the situation.
In some cases, you may not be required to return the damaged or defective item. Our team will confirm the correct next steps after reviewing your request.
Contact Information
Address: 7815-7875 S Rainbow Blvd, Las Vegas, NV 89113, United States
Phone: +1 (970) 993-1781
Email: contact@opu-lenza.us